web 2.0

Your company social media strategy reflects organization culture, part 1

If you want an idea of your organization’s culture there is no simpler place for this insight than your organization’s social media strategy.  Companies who view social media only as a marketing vehicle miss far more than an opportunity to engage.  It is as likely these companies have lost their employee’s motivation in similar fashion [...]

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Twitter power – Sarah Palin and the tweet to sue the entire Internet

As a follow-up to my Twitter is a waste of time blog, I provide a 4th example about the application of Twitter and social media communication: Late night, July 4, Sarah Palin uses Twitter to threaten to sue the entire Internet. Sarah Palin’s lawsuit tweets: AKGovSarahPalin To see full text of the letter from my [...]

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Twitter is a waste of time

Twitter has changed the way people communicate. The marketing world, as it was known, has been carpet bombed. The rules have changed. The roles have changed. In a series of earlier blogs I talk about communication in the age of saturation, so I won’t repeat those points. However, I will revisit one reality: people don’t [...]

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Communication in the age of saturation, part 3 visual

In 2 prior blogs, Communication in the age of saturation, part 1 and part 2, I attempt to outline our communication challenge to break through filters and biases people set up to manage their information overload. In the spirit of Henry David Thoreau’s quote, what I began by reading, I must finish by acting. I [...]

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Communication in the age of saturation, part 2

Is your communication effort designed to interrupt people? Think of the filters you put up around your world to manage the saturation of information and decisions you have to make. What percentage of today’s decisions do you make from a telemarketer, billboard, or yellow pages? Conversely, what decisions do you make from a friend’s recommendation, [...]

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Communication in the age of saturation, part 1

The goal of communication is to be understood. Typically, the first piece of communication advice is: know your audience. When you know your audience – their interests, their lingo, their needs – you better relate to their communication style. When you know their style you can write and speak in a way that they understand. [...]

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