knowledge

Why 70% is a key metric for learning and development

The 70-20-10 rule represents, by percentage, how people actually learn and develop:  70% from job experiences, 20% from feedback and collaboration, and only 10% from courses and from reading. If 70% of learning happens on-the-job, what the employee can take back and use after the actual learning remains the most critical reinforcing loop for both the [...]

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The value of information and the link to development

Information is not competitive advantage, knowledge is competitive advantage.  What you know is information, only when you socialize your information does it then have potential to become knowledge.  An organization’s socialized knowledge is really their competitive advantage and information and knowledge are both human capital issues. Enterprise knowledge management is a critical strategic need and [...]

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Motivation management is resource management

In this age of cheaper, faster, better, resource management is critical to organization survival.  The resource that is the  biggest organization challenge to manage is motivation.  To drive organization health both internal, employee, motivation as well as external, customer, motivation need alignment. Each day when the closing bell chimes, whether that bell chimes in your [...]

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Low risk, low return human resources

My 11-odd-years in business and talent management consulting [the other 9 in marketing] have shown a few disturbing trends that I see from most poorly-run companies.  These type of organizations, across all industries, ascribe to, what they believe is a low risk strategy, but in reality it is a low return strategy for human resources: [...]

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8 steps to better decision-making

It starts with an executive need: a new market evaluation; improve operating margins; a game-changing technology; your competition is eating your lunch. Whatever the reason, a project is how an organization translates an executive strategy. The ability to scope and deliver a project is a competitive advantage. The best organizations realize project management capability as [...]

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All projects are human capital projects

The valuation of a company usually involves 4 areas: physical capital, financial capital, intellectual capital, and human capital Valuation is a combination of science, art, and straight voodoo (Enron anyone???). Voodoo aside, when I recast these valuations from a new angle, I see each relies, in their entirety, on people: physical capital – people are [...]

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Change: this time let’s try something new

In today’s Boston Sunday Globe, Ideas Section, under the Uncommon Knowledge, Surprising insights from the Social Sciences, by Kevin Lewis, I read the following: A Time to Try Something New* Whenever you’ve experienced major changes in life, have you sought comfort in familiar things? If you’re like most people, your answer is yes. However, new [...]

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Diversity facade, part 1

Intelligence does not guarantee insight. However, diversity does. The very leverage of knowledge is dialogue. And dialogue, a true exchange of ideas and opinions, is only possible in an environment that welcomes and fosters diversity, not the diversity facade, but the diversity lever of possibility. Although diversity can be a sensitive and often incendiary issue, [...]

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