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People, process, and technology … divided by behavior

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People, process, and technology. Announce a policy, full adoption. Map a process, cycle time guaranteed. Buy a server, flip the switch. Seems so simple. Interconnections, systems, are never simple. The intent of keeping people, process, and technology in mind is to think through the impact change has on the 3.  Identify that impact and then [...]

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Organization innovation dies when industry myopia prevails

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Industry myopia is business risk.   People who grow in one industry or cycle through only one industry may seem safe to hire, because they may slot in quicker or bring competitive advantage, but industry myopia rarely meets innovation’s need to break things to start over or to view things from a new angle. Innovation Depends on [...]

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Fistful of beans 09/21/2011

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4 of things I’ve seen, read, or thought might seed results: 1.  Why being wrong is good for you — CNN.com Most of us go through life assuming we are right, almost all the time, about pretty much everything:  our political, our values, our tastes, our religious beliefs, our view of other people, our memory, our [...]

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4 questions leaders need to ask … themselves

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Leaders at the top of the organization are accountable to deliver results.  Some leaders believe results come from questioning others.  Here are 4 questions leaders need to ask themselves, before they begin to ask anything of others: When’s the last time someone disagreed with me in a meeting? What am I teaching? Am I getting [...]

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What Steve Jobs reminds those in technology

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Steve Jobs retired last week.  Steve Jobs had incredible impact as Apple CEO as well as a cultural icon whose products re-shaped and re-defined our relationship with technology.  Steve Jobs’ retirement reminds those in technology that a liberal arts view to their work could serve them better. It might be a stretch to say Apple is [...]

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Engagement needs both context and perspective

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“A rose by any other name would smell as sweet … “, iambic pentameter aside, I appreciate Mr. Shakespeare’s point.  However, when I look at a word that is recently trending in a lot of companies and organizations, like the word engagement is, it seems context, perspective, and the value proposition truly defines how sweet the [...]

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Fistful of beans 08/24/2011

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3 of things I’ve seen, read, or thought might seed results: 1.   Bored People Quit — Rands in Response blog People who quit say:  “I don’t believe in this company.”  Bored people quit. The author of this post is neither an HR professional nor an organization development/behavior professional, this author simply manages people.  I say [...]

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Root cause and critical path, that’s organization development

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What is organization development? Yes organization development is training and leadership development and coaching and performance management and change management and communications and organization design and competency models and strategic planning and really so much, it is almost more confusing than helpful to really say what organization development is. This challenge spills over when I am [...]

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Who knows?

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In collaboration, there is a notion that we share thoughts and perspectives of what we know to make better decisions. What we know and share is important for context to any decision and you may have seen some or heard something similar to this: What you know you know, What you know you don’t know, [...]

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Social metrics that matter to your boss

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A business case usually relies on numbers.  Numbers to justify the investment, numbers to project the return on investment, and numbers to compare against other investment opportunities.  Numbers that matter, matter differently dependent on the view of the person you talk to.  Certainly social media, or social software, numbers rely on us to know our [...]

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Influence of The Modern Firm

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The Modern Firm: Organizational Design for Performance and Growth by John Roberts Brief:  The most fundamental responsibility of a general manager is to craft strategy and design an organization where the strategy can succeed within the economic, political, legal, regulatory, social, and the technological environment the firm operates.  A direct challenge to the design is finding alignment within the [...]

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Your company social media strategy reflects organization culture, part 1

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If you want an idea of organization culture your social media strategy provides a view. Companies who look at social media as a marketing vehicle miss far more than customer engagement.  Restrictive or minimalist social media reflects an organization culture most likely missing employee engagement long before social media’s meritocracy and transparency. Your company marketing [...]

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The best meeting icebreaker to break the ice

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Meeting icebreakers can be as painful as a bucket of ice down your shorts.  The icebreaker’s intent?  Loosen things up, meet people, set the stage for effective work. The challenge, if you are going to use an icebreaker, is to understand the difference between hokey and intentional. Know your audience is a constant refrain.  But sometimes, [...]

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Getting it done versus getting it accomplished

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Some people, and some organizations, can confuse very elemental operational concepts.  The confusion is tough to trace to a culture issue or a perception issue between getting it done versus getting it accomplished. Getting it done means you care more about finishing than about quality. Very different terms. Very different concepts. An alternative way to [...]

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